At The Branding Skroll, we value transparency and fairness. Please review our refund policy carefully before engaging our services.
1. Service-Based Nature
All our offerings are digital and service-based, which involve time, expertise, and resources. Once work has started, costs are incurred immediately.
2. Refund Eligibility
Refunds may be considered only under the following conditions:
- If the project has not yet started.
- If cancellation is requested before any work, research, or design activity begins.
3. Non-Refundable Cases
Refunds will not be provided if:
- Work has already commenced.
- Deliverables or drafts have been shared.
- Delays are caused by lack of client communication or feedback.
- The client changes requirements mid-project.
4. Partial Refunds
In rare cases, partial refunds may be considered based on:
- Work completed
- Resources used
- Time invested
This decision will be at the sole discretion of The Branding Skroll.
5. Payment Disputes
Any payment-related concerns should be raised via email before initiating a chargeback. We encourage open communication to resolve issues amicably.
6. Contact
For refund-related queries, contact us at:
hello@thebrandingskroll.com