We’re here to help.
At The Branding Skroll, support is not just about fixing issues — it’s about ensuring your digital assets run smoothly and effectively.
How We Provide Support
We offer support through:
- Email communication
- Scheduled calls or meetings
- Ongoing maintenance plans (if applicable)
What We Can Help With
- Website issues or bugs
- Content updates (as per agreement)
- Technical guidance
- Performance or security concerns
- Post-launch support queries
Support Hours
Our standard support hours are:
Monday to Friday
Business Hours (IST)
For clients on maintenance or priority support plans, extended support may be available.
Response Time
- General queries: within 24–48 hours
- Critical issues (for supported clients): prioritized handling
What’s Not Included
Unless part of a maintenance agreement:
- New feature development
- Major design changes
- Third-party software issues
- Hosting or domain issues not managed by us
Need Help?
Reach out to us at:
📧 hello@thebrandingskroll.com
We’ll guide you in the right direction.